First Team Real Estate Achieves 98% Customer Satisfaction Rating

Posted by First Team Real Estate on Wednesday, February 15th, 2017 at 11:00am.

With Over 9,000 Annual Sales to Local Residents, We Achieved a 98% Customer Satisfaction Rating*

As Orange County’s leading real estate brokerage, we are so excited to reveal our client satisfaction rating of 98%—based on data collected from over 2,000 homebuyers and sellers by an independent 3rd party. Given that we are the largest independent brokerage in Southern California and close more than 9,000 local transactions each year, this near-perfect rating is all the more important to us.

“We take great pride in sharing this statistic with our sales associates, employees and thousands of customers. Compared to the industry average, our 98% customer satisfaction rating is nothing short of outstanding,” remarked Cameron Merage, our founder and CEO. “Satisfaction ratings don’t reach this level of excellence by accident—this one goes to show that our agents truly do put their clients first.” 

We like to think that this impressive customer satisfaction rating is also a byproduct of our company’s unparalleled culture as a principal-based business, owned and operated by one of Orange County’s most active philanthropic families for 42 years. Just as the Merage extended family’s philanthropic impact on the Orange County community is well known—with projects such as the Merage JCC in Irvine with over 3,000 members, and the Paul Merage School of Business at UC Irvine, plus contributions to organizations including Hoag Hospital, Irvine School District, Make-A-Wish Foundation, and Habitat for Humanity, to name just a few—the whole company’s dedication to giving back is further evident in our commitment to helping local families acquire their dream homes and improve their quality of life through the experience of homeownership.

“The notion of ‘giving back’ stems from our most important core values as an organization, of supporting our sales associates to put our clients first,” Merage continued. “Through our commitment to setting a new standard in customer satisfaction, and through our philanthropic endeavors, we strive for the betterment of the communities and families we so proudly serve.”

More About Us

Beginning with a single office in Huntington Beach in 1976, First Team Real Estate is now Southern California's largest, full-service and trusted family-owned real estate agency with 27 offices across Southern California and over 2,000 real estate agents, service professionals, and employees. The company is consistently recognized as Best Real Estate Company by Orange County Register, and mentioned among the nation’s top 20 firms in RISMedia’s Power Broker Report and the REAL Trends 500, which identify the largest volume brokerages in the United States. In 2016, we closed $5,923,252,182 in sales volume, servicing 9,316 transactions. To learn more about us, call 888.236.1943 or visit firstteam.com

Leave a Comment